Question 1

Can I order furniture through this website?

Accepted Answer

Explore designs, compare available frame options and configure a price before sending an enquiry. Our team will confirm the final specification and order details with you.

Question 2

What is included in the displayed price?

Accepted Answer

Furniture prices are for the frame unless stated otherwise. Cushions and tabletops are added separately where available. Umbrella prices include the base. GST and freight are extra at actuals.

Question 3

Which frame and cushion options can I choose?

Accepted Answer

Each product page shows its available frame, cushion and tabletop options. Select your preferred options to see the calculated total, then contact our team to confirm finishes and fabrics.

Question 4

How do I choose an Outdoor World?

Accepted Answer

Explore the five Outdoor Worlds for different approaches to outdoor living. Each world brings together collections for coordinated dining, lounging and relaxing spaces.

Question 5

Can I see the furniture in person?

Accepted Answer

Yes. Visit our Stores page to find a Loom Crafts location and contact our team to arrange your visit and check the designs on display.

Question 6

How are delivery and freight confirmed?

Accepted Answer

Share your delivery location and selected products with our team. We will confirm freight, delivery arrangements and the expected schedule for your order.

Question 7

Do you help with hospitality and residential projects?

Accepted Answer

Contact us with your project location, space and requirements. Our team can help you explore suitable collections. You can also browse our completed projects for inspiration.

Question 8

Where can I read the warranty and maintenance terms?

Accepted Answer

Our Care & warranty page explains free annual maintenance and the material-specific warranty terms, including coverage and exclusions. Please review the terms applicable to your chosen furniture.

Outdoor Furniture in India